Predictive Analytics in Utilities Sector

Empower your utility service with National Fraud Initiative intelligence and prevent millions in losses

In just three months, Synectics helped four utility providers to save over £3 million in lost revenue through our partnership with the National Fraud Initiative

Save Your Company Millions in Lost Revenue

A surprising number of utility social-tariff customers won’t be entitled to the discount they receive. And many ‘void’ accounts will have been granted incorrectly. These ineligible or incorrect discounts are costing utility providers millions.

Improve the Clarity of a Customer’s Footprint & Enhance Your CRA Checks

Utility providers frequently miss fraud. This is because CRA matching alone can't accurately verify a customer's claim. But thanks to our data analysis expertise and unique access to the National Fraud Intelligence database, you'll have a much clearer customer footprint and picture of household composition. So your customer assessments will be more accurate — significantly reducing the number of incorrectly awarded discount claims and increasing your company’s revenue.

Working with You to Defend Your Organisation Against Costly Fraud & Error

Revolutionise your decision making for discounted tariffs and void accounts with our data analysis expertise and unique access to the NFI’s huge collaborative database.

Prevent & Detect Fraud

Safeguard your company by drastically cutting the number of your costly fraudulent cases.

Confirm Genuine Discount Claims

Feel confident your social tariffs and zero-rated accounts are only being awarded to those who are genuinely entitled to them.

Meet Your Social Responsibilities

Know your company is meeting its social obligations without the risk of these responsibilities making you vulnerable to fraud.

Cost-Effective Data Matching

Utilise NFI intelligence to combat the financial crime and costly error that is hindering your organisation.

Increase Company Revenue

Expose ineligible social and zero-rated accounts and save your company millions in lost revenue.

Stay Ahead of Change

Monitor customer circumstances to establish continued eligibility for discounts with ongoing screening.

Our thinking in utilities

Read a range of articles and reports, all crafted by the experts at Synectics Solutions, where you can uncover the latest insights and trends in your sector, and understand how developing technologies are shaping today’s organisations.

"The pilot showed that 45% of the discounted and void customer accounts that were flagged for investigation by using the NFI intelligence were fraudulent. For those companies in the pilot this represented £3 million worth of fraudulent or incorrectly awarded discount claims. Along with customers unlawfully obtaining discounted tariffs, undisclosed residency also posed a significant problem for the water companies. In fact, Synectics discovered that over 74% of the void accounts referred for investigation from just one company were fraudulent."

Read the case study

CONTACT US

In just three months, we helped four utility companies to save over £3 million by identifying thousands of fraudulently obtained discount tariffs. To find out how our data analysis expertise and NFI access can help your organisation reduce fraud and increase revenue, get in touch today.
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Utilities